The job of the quality assurance agent is to go into an establishment or make a phone call to a company and evaluate the service, cleanliness of the establishment and other factors according to the assigned task. You will usually have to write a report or fill out an evaluation form which you will submit to the company once your mystery shop is completed.
You may not need any special certification to do this kind of work unless you are in a state such as Nevada in which you will need to have a work card that you will acquire through the sheriff's department for a small fee.
On this page, you will find some places to help you get started in performing mystery or secret shopping jobs.
IMPORTANT: Never pay a fee to work with a mystery shopping company!
A Closer Look
A Customer’s Point of View, Inc.
AboutFace Corporation
IMPORTANT: Never pay a fee to work with a mystery shopping company!
A Closer Look
A Customer’s Point of View, Inc.
AboutFace Corporation
ACE Mystery Shopping
AIM Field Service
Amusement Advantage, LLC
Ann Michaels & Associates, Ltd.
Anonymous Insights Inc
At Your Service Marketing
Ath Power Consulting Corporation
Athena Research Group, Inc. (Participate in Focus Groups)
Auditor Service
Automotive Insights
Bare Associates International Inc.
BestMark
Beyond Hello Inc
Big K Mystery Shopping
BMA Mystery Shopping
CallCenterQA.org (Phone Evaluations - Telecommute)
Cirrus Marketing Consultants
Confero Inc
Corporate Risk Solutions
Count On Us
Coyle Hospitality Group
Creative Image Associates, Inc.
Cross Financial Group
Customer 1st
Customer Impact
Customer Perception Insights
Customer Perspectives
Customer Service Experts, Inc.
Customer Service Profiles
Data Quest, Ltd.
David Sparks & Associates
Devon Hill Associates
DSG Associates Inc
Ellis Partners in Mystery Shopping (EPMS)
Evaluation Systems for Personnel (ESP)
Feedback Plus, Inc.
Game Film Consultants
GAPbuster Worldwide
GfK Mystery Shopping
Goodwin and Assoc. Hospitality Services
Guest Check
Hospitality Gem (UK)
HR and Associates
ICC Decision Services
Impact Marketing
IMYST, INC.
Informa Research Services
Insula Research, Inc.
Instant Replays Audio and Video Mystery Shopping
Integrity Consultants
Intelichek.com (Phone Evaluations - Telecommute)
IntelliShop
Ipsos Loyalty
Jancyn
JM Ridgway
Kinesis-CEM
Management Consultant Group, LLC
Maritz Research
Market Force
Marketing Systems Unlimited Corp
Marketwise Consulting Group, Inc.
Measure Consumer Perspectives
Melinda Brody & Co.
Mercantile Systems
Michelson & Associates
Mintel International Group Ltd.
Mystery Guest, Inc.
Mystery Shoppers
Mystery Shopping Services
Mystery Shopping Solutions, Inc.
National Shopping Service
National Shopping Service Network
NW Loss Prevention Consultants
Opinions Ltd.
Perception Strategies, Inc.
Person to Person Quality
Personnel Profiles, Inc.
Pinnacle Financial Strategies
Premier Service, Inc.
Promotion Network, Inc.
QSI Specialists
Qualitative Insights
Quality Assessments Mystery Shoppers
Quest for Best/Quest Associates Inc.
Reality Check
Remington Evaluations
RQA, Inc.
Second To None Inc
Secret Shopper – Sights on Service
Sensors Quality Management
Sentry Marketing Group, LLC
Service Alliance Inc
Service Evaluation Concepts Inc
Service Excellence Group Inc
Service Impressions
Service Intelligence
Service Performance Group Inc (Telephone and Traditional Mystery Shops Available)
Service Research Corporation
Service Sleuth/Howard Services
ServiceSense
Shop’n Chek Inc - Canada
Shop’n Chek Inc - Mexico
Shoppers Critique International LLC (Phone Shops, Focus Groups, Traditional Shops)
Shoppers’ View
Signature Worldwide, Inc.
Sinclair Service Assessments Inc
Six Star Solutions
Spot Check Services (Canada)
Statopex, Inc.
Sutter Performance Group
Texas Shoppers Network Inc
The Performance Edge, Inc.
The Secret Shopper Company
The Shadow Agency Inc.-Newmark
TrendSource
AIM Field Service
Amusement Advantage, LLC
Ann Michaels & Associates, Ltd.
Anonymous Insights Inc
At Your Service Marketing
Ath Power Consulting Corporation
Athena Research Group, Inc. (Participate in Focus Groups)
Auditor Service
Automotive Insights
Bare Associates International Inc.
BestMark
Beyond Hello Inc
Big K Mystery Shopping
BMA Mystery Shopping
CallCenterQA.org (Phone Evaluations - Telecommute)
Cirrus Marketing Consultants
Confero Inc
Corporate Risk Solutions
Count On Us
Coyle Hospitality Group
Creative Image Associates, Inc.
Cross Financial Group
Customer 1st
Customer Impact
Customer Perception Insights
Customer Perspectives
Customer Service Experts, Inc.
Customer Service Profiles
Data Quest, Ltd.
David Sparks & Associates
Devon Hill Associates
DSG Associates Inc
Ellis Partners in Mystery Shopping (EPMS)
Evaluation Systems for Personnel (ESP)
Feedback Plus, Inc.
Game Film Consultants
GAPbuster Worldwide
GfK Mystery Shopping
Goodwin and Assoc. Hospitality Services
Guest Check
Hospitality Gem (UK)
HR and Associates
ICC Decision Services
Impact Marketing
IMYST, INC.
Informa Research Services
Insula Research, Inc.
Instant Replays Audio and Video Mystery Shopping
Integrity Consultants
Intelichek.com (Phone Evaluations - Telecommute)
IntelliShop
Ipsos Loyalty
Jancyn
JM Ridgway
Kinesis-CEM
Management Consultant Group, LLC
Maritz Research
Market Force
Marketing Systems Unlimited Corp
Marketwise Consulting Group, Inc.
Measure Consumer Perspectives
Melinda Brody & Co.
Mercantile Systems
Michelson & Associates
Mintel International Group Ltd.
Mystery Guest, Inc.
Mystery Shoppers
Mystery Shopping Services
Mystery Shopping Solutions, Inc.
National Shopping Service
National Shopping Service Network
NW Loss Prevention Consultants
Opinions Ltd.
Perception Strategies, Inc.
Person to Person Quality
Personnel Profiles, Inc.
Pinnacle Financial Strategies
Premier Service, Inc.
Promotion Network, Inc.
QSI Specialists
Qualitative Insights
Quality Assessments Mystery Shoppers
Quest for Best/Quest Associates Inc.
Reality Check
Remington Evaluations
RQA, Inc.
Second To None Inc
Secret Shopper – Sights on Service
Sensors Quality Management
Sentry Marketing Group, LLC
Service Alliance Inc
Service Evaluation Concepts Inc
Service Excellence Group Inc
Service Impressions
Service Intelligence
Service Performance Group Inc (Telephone and Traditional Mystery Shops Available)
Service Research Corporation
Service Sleuth/Howard Services
ServiceSense
Shop’n Chek Inc - Canada
Shop’n Chek Inc - Mexico
Shoppers Critique International LLC (Phone Shops, Focus Groups, Traditional Shops)
Shoppers’ View
Signature Worldwide, Inc.
Sinclair Service Assessments Inc
Six Star Solutions
Spot Check Services (Canada)
Statopex, Inc.
Sutter Performance Group
Texas Shoppers Network Inc
The Performance Edge, Inc.
The Secret Shopper Company
The Shadow Agency Inc.-Newmark
TrendSource
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